This Privacy Policy explains how Cloud Content Video, operated by FRST Media Europe B.V. (KvK 80008798), handles personal data collected through the cloudcontentvideo.com website and the associated subscription service. We handle your data in line with the General Data Protection Regulation (GDPR) and applicable data protection law.
Data Controller
The data controller responsible for personal data processed in connection with Cloud Content Video is:
FRST Media Europe B.V.
Keizersgracht 268, 1016EV Amsterdam, Netherlands
KvK: 80008798
Email: info@cloudcontentvideo.com
Data We Collect
Depending on how you interact with the service, we may process the following categories of personal data:
- Mobile phone number — collected when you subscribe, to activate and administer your carrier-billed account.
- Subscription records — subscription status, start date, trial usage, billing history and cancellation records, used to manage your account and resolve any disputes.
- Service usage data — which content categories you access (fitness, music or games) and how you interact with the platform, used to keep the catalogue relevant.
- Device and technical data — device type, operating system, browser version and IP address, collected for compatibility, security and troubleshooting.
- Cookie data — see our Cookie Policy for a full account of what is (and isn't) set on this website.
We do not intentionally collect sensitive personal data such as health records, even where content relates to fitness and training. We do not require or store credit card information.
Purposes and Legal Bases
We process your personal data for the following purposes and legal bases under GDPR:
- Providing the subscription service — legal basis: performance of a contract (Article 6(1)(b)).
- Processing carrier billing and cancellations — legal basis: performance of a contract.
- Maintaining and improving the content catalogue — legal basis: legitimate interests (Article 6(1)(f)).
- Service communications (e.g. subscription confirmations, trial-expiry notices) — legal basis: performance of a contract or legitimate interests.
- Compliance with legal obligations — legal basis: compliance with applicable law (Article 6(1)(c)).
We do not use your data for unsolicited direct marketing without your prior, freely given consent.
Retention Periods
We retain personal data only for as long as reasonably necessary:
- Subscription and billing records are kept for a minimum of seven years to comply with Dutch accounting and tax rules.
- Service usage data is anonymised or deleted within 24 months of collection.
- Where you exercise a right to erasure, we delete your data within 30 days unless a statutory retention obligation requires otherwise.
Data Sharing
We do not sell your personal data. We may share it with:
- Mobile carriers — to process your daily carrier-billed subscription charge.
- Service providers — hosting and technical support providers acting as data processors under written agreements.
- Regulatory authorities — where disclosure is required by law or court order.
Any third-party processor we use is contractually bound to process data only for the purposes we specify and to maintain appropriate security measures.
Cookies
See our Cookie Policy for a full account of whether and how cookies are used on cloudcontentvideo.com. We do not use advertising or cross-site tracking cookies.
Your Rights
Under GDPR you have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you.
- Right to rectification — ask us to correct inaccurate or incomplete data.
- Right to erasure — request deletion of your data, subject to statutory retention requirements.
- Right to restriction — ask us to restrict processing in certain circumstances.
- Right to data portability — request a machine-readable copy of data you provided to us.
- Right to object — object to processing based on legitimate interests; we will stop unless compelling grounds override your interests.
To exercise any of these rights, contact us at info@cloudcontentvideo.com. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).
Security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure, including access controls and regular review of our data handling practices. No method of transmission over the internet is completely secure, but we take reasonable precautions to protect the data you share with us.
Third-Party Websites
Our website may link to external sites. We have no control over, and accept no responsibility for, the content or privacy practices of those sites. Review their privacy policies before submitting any personal data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any revised version will be posted on this page with an updated effective date. Continued use of Cloud Content Video after a revision constitutes acceptance of the changes.
Last updated: June 2026